managed IT SMB

Small and medium-sized businesses (SMBs) are the backbone of an economy with increasingly advanced technology. Your customers and the market are no longer satisfied with information technology (IT) that is not optimized for their needs—they expect solutions that allow you to deliver your services efficiently and quickly.

With a busy schedule like yours, managing your IT infrastructure is the last task on your list. However, investing in IT services gives you the advantage of comprehensive managed services, ultimately allowing you to focus on your business.

7 reasons why your SMB should invest in IT services:

1. Take advantage of emerging technologies

Advancements in the IT field have given rise to a new generation of technology users who expect the latest innovations to streamline their processes and make their lives easier. This is no different in business. The average SMB spends between $10,000 and $49,000 yearly on technology solutions

By actively investing in IT services, your business gains access to relevant expertise covering current and emerging solutions in the IT space. This may include:

  • Software-as-a-service (SaaS) programs, such as Microsoft 365.
  • Hardware (including structured cabling).
  • Unified communications.
  • Cloud computing solutions.

IT companies that specialize in managed services offer SMBs unprecedented access to the IT world’s business technology solutions. By investing in IT services, you can upgrade your company’s networks and ensure they are suitable for the demands of your niche and customers.

2. Shore up your data backup and recovery plans

Data backup and disaster recovery (DR) are essential to business continuity. Solid data protection plans can save businesses time and money when natural or man-made disasters strike, while poor strategies can put organizations at risk.

IT support service providers can help your company assess its data security and DR plans to make improvements. They can ensure that your company’s data is backed up to reputable, offsite data centers and is accessible once the disaster has passed.

3. Update your cybersecurity

Cybercriminals are becoming more aggressive, increasing the chances of your business becoming a victim of an attack. Your company’s cybersecurity strategies must be proactive and up-to-date to protect you and your employees from cyber threats.

SMB-focused IT service providers support their client’s cybersecurity efforts by designing and implementing safety solutions offering:

  • Penetration testing.
  • Risk assessments and management.
  • Incident response.
  • Compliance.
  • Advisory services pertaining to security strategies.

Data breaches cost SMBs $105,000 in 2021, a staggering number no business owner like yourself should have to deal with. However, by investing in IT services, a team of experieced digital security professionals can upgrade your network’s security to reduce the likelihood of it falling victim to data breaches and downtime.

4. Solidify customer relationships

From your organization’s social media accounts to the infrastructure that supports your company’s daily operations, digital information technology solutions, and the hardware that enables them, keep your business functional 24/7/365. Whenever your processes slow down, or your customers cannot contact you, your relationship with them becomes strained—this can negatively impact your reputation.

Technology services can help SMBs strengthen their relationships with customers by supporting their digital tools and systems. Whether you are interested in automating parts of the customer service journey or want to streamline your internal processes to quicken information sharing, IT service providers can ensure your systems function at peak performance to keep your customers happy. 

5. Reduce costs and save resources

Organizations that rely on legacy IT infrastructure, or are unaware of what IT solutions would benefit their business the most, may unintentionally spend more money and resources just to keep themselves afloat. 

SMB-focused IT services help companies avoid this by providing in-depth assessments of organizations’ technical infrastructure, identifying weaknesses and inefficiencies before offering cost-effective solutions to solve them.

Specifically, IT service providers can help you save resources and reduce costs by:

  • Automating small, everyday IT tasks.
  • Consolidating and standardizing infrastructure solutions.
  • Offering predictable fees for services.
  • Advising you on cost-efficient solutions that match your company’s goals.
  • Monitoring your network for issues and responding to them.

Enhance staff workflows and productivity

A work environment bolstered by technology is essential for SMBs regardless of their niche. When companies provide their employees with relevant hardware tools and software, they experience a boost in productivity, efficiency, and engagement as their staff’s daily procedures become streamlined and optimized. 

From improving your website’s content with word-processing software to supplying your team with the latest video conferencing solution for remote meetings, SMB-related IT services give you the ability to grow your company’s competitive edge while strengthening staff loyalty, essential for securing employee satisfaction and retention.

7. Comprehensive expertise

IT solutions for small and medium-sized businesses can be complicated. There is also a high chance that you and your employees cannot take time away from your business and customers to learn the latest trends. IT services for SMBs offer companies specialized expertise regarding technology and its role within organizations.

Investing in high-quality skills, knowledge, and experience gives you valuable insights into how to make the most out of your business’s technology. When combined with the support that IT services provide, you and your employees can rest easy knowing your systems are relevant and geared towards boosting your operations. 

Empower your SMB with IT infrastructure consulting

Your company is a busy enterprise with daily operations and customers wanting your undivided attention. Your technology systems can help you achieve higher levels of productivity and efficiency. Still, without the time or expertise to invest in system upgrades, this may seem like an unattainable goal.

The IT infrastructure consulting services at PWR Technologies assist SMBs with upgrading their systems with cost-effective, tailored solutions. If you are eager to update your business’s technical infrastructure with managed, holistic support, talk to the IT experts at PWR Technologies today.    


Kayden September 29, 2022

The last company I worked for was a small one in size and in 2020 it got attacked and almost went bankrupt. It was a very difficult time and I almost lost my job then. And it was all because there was no effective protection against such threats.

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